Where to complain about Priority Boarding Commission in Pisa

[Mic]

At the airport priority boarding can be added up to 40 minutes prior to the scheduled flight departure time.

Priority Boarding Fee* - Per passenger/ Per One Way Flight is on the airport € 4,- (pre booked € 3,-)


Last monday I have to pay on the Pisa Airport an extra commisison of € 3,-!!! (Total price € 7,-)

This was the first time that I have to pay a commisison on an airport.

So, where can I make a complain about this extra commission charge of 75%?

Has it sense to report this commission surcharge to the Ryanair headquarters?

[j2op]

never heard about this...In dutch you'll say you feel "sew". Indeed I think someone just robbed you 3€ for "Idon'tknowwhat".
Do you have a receipt?
Otherways I don't think complaining in Dublin will help... I am sorry.

[ruinair]

that sounds shocking and FR do hate when other people charge an extra fee above their own FR fee. you should complain in writing in a letter to Caroline Green, Customer Services, Ryanair, Dublin Airport, Co Dublin, Ireland. include your email address and you will certainly get a reply by email.

[EchoVictorOscar]

Unfortunately as we've seen here before, lots of airports do this sort of thing. Some airports, for example, charge as much as a tenner for 'Airport Development', etc. The airport is basically just ripping you off. There's not a lot you can do about it. Just count yourself lucky it was only €3

[j2op]

Actually it never happened to me...I've a lot of italian friends that travel from pisa and honestly this is the first time I heard about this. I think it was just an act of robbery towards a tourist. Bleah! Bad habits.
If you (still) have the receipt write the text down or send me a pic and I'll translate it: I am still sure it's a fake but if you want I'll check it out.

[Mic]

Actually it never happened to me...I've a lot of italian friends that travel from pisa and honestly this is the first time I heard about this. I think it was just an act of robbery towards a tourist. Bleah! Bad habits.
If you (still) have the receipt write the text down or send me a pic and I'll translate it: I am still sure it's a fake but if you want I'll check it out.

I get 2 receipts (unfortunately i don't have a scanner):

The official receipt of Ryanair.com with
receipt number 1214493 date 28/08/2009
with the priority charge of € 4,00.

The second receipt was a ricevuta fiscale from

Societa Aeroporto Toscana S.p.A.
Aeroporto "G. Galilei: PISA
Cod. Fiscale/P. IVA 00403110505
28/09/2008 Cod: 56738 Sigla : NC

Descrizione: Commissione su Priority
Importo € 3,00
Corrispettivo pagato € 3,00
Corrispettivo non pegato € 3,00

Corrispettivo non imponibili Art. 9. 1e Comma D.P.R
633/72 e successive modificazioni

After I buy the priority and I turned back,
there was a A4 leaflet with all the
commission tariffs for Ryanair.

There where another leaflets with
the commissions for other companies.

Is it requested that this commision should be published on the website www.pisa-airport.com
or is it enough that there is a leaflet (which you can't see) when you change your ticket ?

[j2op]

ok, if I understood you've bought online a ticket without Priority and at the airport you bought your priority, right? You paid 4€ to Ryanair and 3 to the airport, right?
Ok in my opinion it's very strange they asked you that amount.
I can't bring back the leaflet for Ryanair
Maybe was this www.fiavettoscana.it/allegati/CONVENZIONEcorretta.pdf the leaflet for other companies?

[Mic]

ok, if I understood you've bought online a ticket without Priority and at the airport you bought your priority, right? YES
You paid 4€ to Ryanair and 3 to the airport, right? YES
Ok in my opinion it's very strange they asked you that amount.
I can't bring back the leaflet for Ryanair
Maybe was this www.fiavettoscana.it/allegati/CONVENZIONEcorretta.pdf the leaflet for other companies?

No, is was a commision leaflet, not a leaflet for Authorized entries VIP ROOM "GALILEI"

[j2op]

Ok, listen, I've not found anything about this: I think I'm gonna call the airport, because I'm quite far from PSA. Unfortunately I can do this not immediately. The leaflet I sent you was completely wrong, but it was the only one I found. That makes the things stranger than strangest.
"Koop de volgende keer geen priority...Weggegooid geld IMHO" Just don't buy priority anymore, it's just wasted money, in my opinion.

[Mic]

Just don't buy priority anymore, it's just wasted money, in my opinion.

Most of us on this forum are travelling alone, I think. So, than it is a sport to fly for less money, say € 0,02 allin for a return trip :-)
So you don't care to stay in the queue for a long time te be the first for other-Q (non priority)

I like to pay something extra for extra comfort. So I don't care to pay an extra € 4,- for priority boarding.
The only thing is, that it irritates me to pay for something which was not announced on a claerly, transparent way.

[j2op]

Ehm...I'm not flying for sport nor I do it most the times alone...I've work and relatives between Holland and (southern) Italy. Off course I love 0,02€ trips and I thank ryanair that I can afford to travel often. Often priority means just board on the BUS earlier than the others or get the STAIRS down earlier. As I said, it was just my opinion, with the same worth of yours.
It irritated me a bit you said it is just a sport; They could say the same: with Transavia you should choose your own seat, so it's a sport to pay less and to fly FR, and you are supposed to knew that every extra will be charged a lot, and not everything is announced trasparently or clearly.

[photon]

Ryanair would either need to incur this charge in their fare, or notify passengers booking this journey that a commision charge is expected.

Blackpool airport (my original county) introduced a airport development fee (AFD) to all departing passenger. The new manager had 'big' plans to re-develop the airport and wanted to conveniently use passengers as a method of funding.
Ryanair a hugh operator at the airport disagreed with this decision, renegotiated and eventually pulled out, jet2 consequently replaced some of the routes.

Pisa airport unlike blackpool is hugh, profitable and is served by many international carriers. A commision fee will not be required for departing passengers, if it requires these charges it will be hidden within your fare as airport taxes and charges.


If you had purchased priority Q with your fare, and your printed fare was labelled as priority Q.
Then it seems likely that when the Staff at the gate offer non priority passengers an opportunity to join the priority Q for 4 Euro's, you had mistaken this as an extra charge. And was consequently charged for it.

The boarding card isn't changed in this process, a receipt or signature is used to verify that you are okay to join the priority Q with a non priority boarding card.
Unfortunatly you already had a priority boarding card, no other charges are incurred so you are obliged to join the priority Q.

So it seems likely that with your priority boarding card, you had purchased priority boarding on top of your exisiting priority boarding card.
The priority boarding card isn't changed in this process, which is why the staff failed to notify you that you already a priority Q passenger.

If this 'IS' the case, which it might. Then with your commision receipt and priority boarding pass (if your name is printed on this). It may be possible to obtain a refund either from Ryanair or Pisa airport.
With such a mistake, Ryanair usually don't offer refunds to those who make such mistakes. In most cases they see it as a penalty, and charge heavily for it.
But if you can argue against this as misleading, confusing, anything which isn't printed in their terms. Then there is the chance to obtain a refund from an airline not known for giving out refunds.