error in booking system leads to wrong flight time :(

[jphphh]

Hello everyone,

I just bought a flight from Frankfurt/Hahn to Stansted and back again.
About 1 hour ago.

My family (5 persons)
is flying to London on August 26th and back on August 31st.

When I was booking the flight, I was given three timely options to fly for each day:
One in the morning and the two others in the afternoon.
However, the standard given option was the middle one,
thus I selected both the afternoon flights.

I clicked on "Continue" and completed the rest of the procedure.

Having inserted my credit card number, I confirmed my order but suddenly an error saying
"Your session has been locked" came up and I was stuck.
Neither could I go back, nor go to the "manage booking" section.

Eventually, I received my flight confirmation BUT:
due to the error, now my flight time has been changed to 6 am which is definitely not what I wanted at all.

I tried to remember all the steps of booking my flight and again,
the afternoon flight option was the given one. I didn't change anything.

There only was this stupid "session locked" error, leaving me with a wrong flight time.
I can't reach anyone by phone and changing the itinerary regularly would cost me 250 Euros.

What should I do?

I appreciate all your help.

[MrHoyt]

I booked a flight yesterday and also got the session locked error, but they took my monmey and i got a conf email so it seems im OK...

Ryans selfdeveloped website isnt very good...

[atoutprix]

You could take your case to the customer service department :

http://www.ryanair.com/en/questions/contact-numbers

[jphphh]

I know, but in my case the flight time itself has been changed.

The problem is that I cannot provide any kind of evidence.......
For them, it could just like my fault...

I think I'll give them a call.

Do you have experience in getting that annoying "session locked error"?

[jphphh]

The striking thing is that the afternoon flight was exactly THE option that Ryanair proposed to me,
which I selected.

Now the error and the wrong time.
How can the customer rely on a system like this?

[photon]

Some flights offer different prices to the same destination, so ensure that your purchased price matches your departure fare if you can remember what it was.
Also be aware that the lowest fare is automatically selected, so it expected that you choose your departure time.

It seems unlikely that your departure time was changed since although your session was locked your payment was accepted. A change in a departure time would likely alter your base fare and final payment.

Your confirmation e-mail suggests to me it was your error.

[DavieP]

Same thing has happened to me! It is not your error - it is their error. I had a session locked message and then my flight was altered from 3pm to 6am!!! There is a glitch. I had to pay £50 to re-arrange it - I am pursuing a refund.