Refund of my changed flight

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Refund of my changed flight

Post by bienart on Tue 17 Aug 2010 - 11:40

Hello,
Last june I flew with Ryan Air from Brussel Charleroi to Carcassonne but the flight was cancelled. So I changed my flight (for free) at the Ryan Air office desk to Girona the same evening. Just before boarding that flight was also cancelled Crying or Very sad so I decided to try to change on internet at the airport for next day. I succeed but I have to pay 226 euro Sad Sad , it did, because I was going to see my love Very Happy . Next day I asked at the Ryan Air office desk if the're going to pay me back, they said, 'bien sur madam' and he give me the papers I had to fill in.
I send the papers to Ireland but I don't hear anything from Ryan Air... Today I tried to call, but the number I have to call in Holland told me' this number will cost you 1,75 euro a minute. Sad I don't fly with Ryan Air because I'am rich...

My question; how can I get in contact with Ryan Air without paying 1,75 euro a minute? I can't find any emailadres on the website.

Kindly regards,

Sabine
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Re: Refund of my changed flight

Post by dohouch on Tue 17 Aug 2010 - 18:54

Hi Sabine,
Think these are your only options:

For Other Complaints
Fax +353 1 812 1676

Or by post to the following address

Customer Service Department
PO Box 11451
Swords
Co Dublin
Ireland
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Re: Refund of my changed flight

Post by bienart on Tue 17 Aug 2010 - 19:03

I already send the forms to this adresse, no respons in more than one month.
There is no emailadres?
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Re: Refund of my changed flight

Post by ruinair on Wed 18 Aug 2010 - 17:59

Send a letter of complaint to :
Caroline Green
Head of Customer Service Dept
Ryanair
Dublin Airport
Swords
Co Dublin
Ireland
they always reply to my complaints Very Happy
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Re: Refund of my changed flight

Post by bienart on Fri 20 Aug 2010 - 16:05

Why they don't have email? It's much faster and cheaper!

I already send my papers to Dublin!
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Re: Refund of my changed flight

Post by EchoVictorOscar on Fri 20 Aug 2010 - 20:09

bienart wrote:Why they don't have email? It's much faster and cheaper!

I already send my papers to Dublin!

Because if Ryanair had an email address it would be filled with spammy letters from 'unsatisfied' pax who want to release their anger through their PC keyboard. It takes a lot more effort to write a letter and therefore people are discouraged from doing it.
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Re: Refund of my changed flight

Post by bienart on Wed 8 Sep 2010 - 8:19

I wrote a letter tot miss Caroline Green on the 23th august. Still no reply. Crying or Very sad
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Re: Refund of my changed flight

Post by bienart on Mon 20 Sep 2010 - 10:54

Somebody knows what I can do???
I don't want to pay 1,75 p/m to call(I only have mobile phone)... that's incredible expensive Sad
Is there no other less expensive telephone numbre?

Ruiniar, how many days do's it normally take to get a reply from Ryan air?
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