Baby ( infant ) name is writing as mom's name? Please help!

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Baby ( infant ) name is writing as mom's name? Please help!

Post by tangergame on Sun 6 Feb 2011 - 14:50

Hello people,

I hope that some one can help us with our problem?

We have booked a flight from brussel chareloi for 2 adults and 1 infant ( baby )

Now is the name of the infant ( baby ) writing as mom's name.

Mom's name is writing 2 times: 1 adult and 1 infant.

Is this normal before online checking? I must still checking online..

What can i do?

Let me know?

Greetings,
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tangergame
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Re: Baby ( infant ) name is writing as mom's name? Please help!

Post by anna1981 on Sun 6 Feb 2011 - 16:40

You have to contact the call center. Changing the infant's name is free so you won't have to pay anything. But you have to call BEFORE you check in on line.
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Re: Baby ( infant ) name is writing as mom's name? Please help!

Post by tangergame on Sun 6 Feb 2011 - 16:55

Thank you very much for you answer!
Do you also no what the number is i must dialed??
I try to call Ryanair a ten times but every one i tell my story at connect me to an other number.

Greetings

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Re: Baby ( infant ) name is writing as mom's name? Please help!

Post by anna1981 on Sun 6 Feb 2011 - 19:38

Here are 2 numbers: 44 871 246 0002 (0.10 GBP/min) or 0900 04 00 860 (0.45 Eur/min). Both are english speaking, there is no numbers in Dutch.
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Re: Baby ( infant ) name is writing as mom's name? Please help!

Post by RyanAdmin on Sun 6 Feb 2011 - 20:31

Calling Ireland is cheaper, but if they won't help you, this is the official number in the Netherlands:

"Als u echter een medewerker wilt spreken, kunt u het volgende nummer bellen:

0900 04 00 860 - Engels gesproken – € 0,45 per minuut
Gesprekken met mobiele telefoons en andere netwerken kosten mogelijk meer.
Onze lijnen zijn open van maandag tot en met vrijdag van 9:00 - 19:00
CET, Zaterdag 10:00 – 17:00 CET en Zondag 11:00 – 17:00 CET"

Succes!
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Re: Baby ( infant ) name is writing as mom's name? Please help!

Post by tangergame on Tue 8 Feb 2011 - 18:50

Hello,

Thank you very much,

We have called the callcenter and they have change the names.

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