Queue for Bag Drop

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Queue for Bag Drop

Post by JohnP on Fri 27 May 2011 - 9:17

I returned from Fuerteventura yesterday. The queue to merely drop off luggage for the Ryanair Flight was really annoying. It took me 90 minutes to get the the front of the queue. We then had to run to the gate and had no time for a drink in the Departures area. The issue seemed to be that some passengers had baggage or documentation problems to argue about.
My suggestion is simple - for all airlines / handling agents / airports. If the transaction cannot be completed within (say) one minute then the passenger is sent to the back of the queue.
Baggage Drop Off should only take seconds. It is only a case of dropping bag onto conveyor - showing document and passport. 1minute is ample time. Anyone with an expected complication should first go to the appropriate airline enquiry desk.
What do you think? It really is frustrating standing in the queue whilst people re-pack their luggage as they didn't comply with their contract conditions.
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Re: Queue for Bag Drop

Post by Ryanairflyer on Fri 27 May 2011 - 15:00

I totally agree... un prepared passengers can be a nightmare and can be a hindrance to others that take a little time to plan ahead.
Airlines/Airports need to pull their finger out, this is a constant problem but they do not seem to care.
Why not have open checkin times so queues do not form allowing early arrivals the drop off facility before those that arrive in bulk (some airlines allow this including a different low cost airline I use)At some airports the gates can be many many minutes away from checkin so one mad rush for passengers who are caught in such circumstances.

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Re: Queue for Bag Drop

Post by EchoVictorOscar on Fri 27 May 2011 - 17:42

I totally agree. If you've ever watched the TV program 'Airways' which follows Aussie low fares airline, Tiger, you'd see that they do just that. If your bag is too heavy and you need to re-pack, you have to step aside & go to the end of the queue. Serves them right! Smile

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Re: Queue for Bag Drop

Post by JohnP on Fri 27 May 2011 - 18:04

I wonder if we sometimes have a misguided focus on customer service. We disregard to the compliant majority in favour of the needs of the incompetent minority.
Not sure if it is a Handling Agent or an Airline issue. Damned annoying waiting whilst people rearrange their luggage. They seem to expect to be accommodated. Do they expect the same if they take a parcel to be posted and find it is in the next size / weigh band?
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Re: Queue for Bag Drop

Post by upndown on Tue 31 May 2011 - 7:48

After 2 or 3 FR flights anyone should get aware that he can't expect a 3-course-meal for the price of a banger. Show up with your home printed boarding pass, your bag within weight and size limits, and be prepared to be tossed around like a lamb at the slaughterhouse. Don't expect friendly staff, they are paid according to what you pay. The bottom line: It's the dark side of a good bang for the buck.
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Re: Queue for Bag Drop

Post by JohnP on Tue 31 May 2011 - 9:18

But in this case the problems are caused by PASSENGERS being incompetent. The "Customer Service" at the desk (usually the Handling Agents) focuses too much on these incompetent people to the disadvantage of the compliant majority who have to wait for them to be processed. I have no real gripes about Ryanair on this. My only gripe with Ryanair is their booking fee - and the way other passengers have unrealistic and outdated expectations. I am mature enough to sit in a aircraft seat for 2 - 4 hours without any frills.
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Re: Queue for Bag Drop

Post by EchoVictorOscar on Tue 31 May 2011 - 18:11

upndown wrote:After 2 or 3 FR flights anyone should get aware that he can't expect a 3-course-meal for the price of a banger. Show up with your home printed boarding pass, your bag within weight and size limits, and be prepared to be tossed around like a lamb at the slaughterhouse. Don't expect friendly staff, they are paid according to what you pay. The bottom line: It's the dark side of a good bang for the buck.

Not a good first post, sir. Your post has absolutely nothing to do with this topic, and your comment about staff is just plain ignorant!

In future stick to the topic at hand, and use the 'Introduce yourself' section before posting elsewhere

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Re: Queue for Bag Drop

Post by sjy on Tue 14 Jun 2011 - 20:09


My suggestion is simple - for all airlines / handling agents / airports. If the transaction cannot be completed within (say) one minute then the passenger is sent to the back of the queue.

They should then be reminded that service comes at a price. Ryan doesn't charge you for this So ya dont get it. Deal with it.
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Re: Queue for Bag Drop

Post by HollandRyanair on Tue 14 Jun 2011 - 22:44

sjy wrote:
My suggestion is simple - for all airlines / handling agents / airports. If the transaction cannot be completed within (say) one minute then the passenger is sent to the back of the queue.

They should then be reminded that service comes at a price. Ryan doesn't charge you for this So ya dont get it. Deal with it.

I fully agree! I've never had any problems with check-in.. Just check the terms and conditions en follow it up, how hard can it be? Too hard? Not the other passenger's problem, but yours.
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Re: Queue for Bag Drop

Post by Banana on Fri 5 Aug 2011 - 23:06

what I do when I'm doing check in is if there's any problem with the luggage I simply give them back their boarding cards and send them to the side of the queue to solve it so I can take other passengers.
It's incredibly annoying when passengers either refuse to take something out or pay. I just point to the handling company's desk and NEXT PASSENGER, PLEASE!
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Re: Queue for Bag Drop

Post by JohnP on Sun 7 Aug 2011 - 17:04

I don't suppose these people with the over weight / oversized luggage act awkward when they go to the post -office to mail a parcel. The concept is the same - you are buying a service which has a tarrif based on size and weight. Also - the staff have to follow the rules of their employer or they could get disciplined.
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