Can you help please? - Really sick of this

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Can you help please? - Really sick of this

Post by michaeloleary on Sat 6 Aug 2011 - 15:09

Hello all,

I have booked a flight with Ryanair, however I can no longer fly on that date.

I have tried literally 50 times to click on "change flight" under "manage my booking", but each and every time I input my flight details
it says "error. please try again". This happens every time. But if I go to manage booking and, say, try to add luggage it allows me to do this.
So why won't it let me change flights?

Can anyone help please?

I cannot ring them as their helpline does not open on weekends - I suppose I can ring on Monday, but I'm just really annoyed that the option is there to change flights but it is not being allowed.

Thank you and I hope you can help,

M.O'L.
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Re: Can you help please? - Really sick of this

Post by atoutprix on Sat 6 Aug 2011 - 15:41

If you - or one of your party - have already made the check-in on line, you cannot change the flight online :


If any passenger(s) included on a flight reservation has already checked in online then other passengers in the booking who have not checked in will be unable to make any flight changes to their booking and should contact a Ryanair call centre. Other services such as adding a checked bag, priority boarding etc. can be added online.
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Re: Can you help please? - Really sick of this

Post by michaeloleary on Sat 6 Aug 2011 - 15:43

atoutprix wrote:If you - or one of your party - have already made the check-in on line, you cannot change the flight online :


If any passenger(s) included on a flight reservation has already checked in online then other passengers in the booking who have not checked in will be unable to make any flight changes to their booking and should contact a Ryanair call centre. Other services such as adding a checked bag, priority boarding etc. can be added online.

Thank you for your reply. But I have not checked in at all - the flight was booked, and then 2 hours later I found out I had to change the date.

Can anyone offer a solution to the website issue?
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Re: Can you help please? - Really sick of this

Post by Ryanairflyer on Sat 6 Aug 2011 - 20:37

If it wont work for the boss .. i blame the students he employed to set up the website. bounce

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Re: Can you help please? - Really sick of this

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