Wirecard not working/working again

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Wirecard not working/working again

Post by atoutprix on Fri 23 Dec 2011 - 14:34

Oern 182 posted yesterday :

Hello all,

My Wirecard worked properly for years but now it seems not to work!
Has somebody information about this issue? Alternatives?

Thx a lot,
oern


I have just tried to make a booking and mine doesn't work either !
I suppose we'll have to wait a bit until it gets righted somehow - anyway, no use to try and contact somebody before Chrismas is over ...


Last edited by atoutprix on Fri 13 Jan 2012 - 12:17; edited 1 time in total
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Re: Wirecard not working/working again

Post by shaygannon on Fri 30 Dec 2011 - 17:41

Re wire card

I had the same prob with mine so i rang their res line and it was accepted there.
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Re: Wirecard not working/working again

Post by yar on Fri 30 Dec 2011 - 21:33

I have the same problem.I send e-mail to wirebank week ago,but no answer.
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Re: Wirecard not working/working again

Post by atoutprix on Fri 30 Dec 2011 - 21:39

I don't know in Ireland, but here the call to the reservation line costs 1 euro per minute, si I guess it would be less expensive to use a normal Visa !
Anyway, something is wrong somewhere, I'll try and find somebody that can make it work as before - but better wait until after the New Year, when work is back to normal at Wirecard and at Ryanair.
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Re: Wirecard not working/working again

Post by srshenoy on Fri 6 Jan 2012 - 15:22

Have the same problem, but calling the Reservation centre was no use - they said it wont work on phone also and asked me to contact the mastercard company. Yesterday I had contacted mywirecard, they said its a known issue and they are investigating, but have no idea when it gets fixed. Sent them an email also asking to alert me when it is indeed fixed, but no reply so far. Meanwhile that cheap flight I was eyeing has now vanished.. grrr !
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Re: Wirecard not working/working again

Post by atoutprix on Fri 6 Jan 2012 - 16:51

Same for me : have sent an e-mail to Wirecard, no answer.
And missed a cheap flight into the bargain.
At least, they are aware of the problem and they work on it ...
What use a Wirecard if it doesn't work with Ryanair ??
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Re: Wirecard not working/working again

Post by yar on Fri 6 Jan 2012 - 21:58

I got e-mail from wirecard bank:
Dear Mr ххххххх

Thank you for contacting the Wirecard Service Team.

We would like to confirm that your account and card are active and you should
be able to make transactions using your card.

The problems with payments at this mercahnt is known to Wirecard and we are
trying to find out that the problem might be. However we can confirm that it
is not a prolems with Wirecard.

Should you really wish to close your Wirecard account, we will certainly do
this for you.

However, we would like to keep you as our customer. If you wish to close your
account because you are not satisfied with our service, please let us know.

For security reasons, we require a written letter of cancellation for your
account. Please fax the letter to 0049 1805 947323* or send it by mail to:

Wirecard Bank AG
Wirecard
Postfach 31 05 44
04163 Leipzig
Germany

Please make sure to include the following information:

- Your secret answer
- Your account number
- Your mobile phone number

If you have a remaining balance in your Wirecard account, we will transfer
this amount (minus a wire transfer fee of EUR 2.50)to your bank account.

In order to be able to do so, we kindly ask you to confirm your banking
details including IBAN number and BIC / SWIFT Code for international wire
transfers and to provide a copy of a bank statement showing your name and bank
account number by email or fax.

Please note that we retain the available funds for up to 15 banking days
before paying them back, so as to avoid a negative balance due to transactions
that have not yet been entered in the accounts. Furthermore, please be
informed that your account cannot be re-activated after the cancellation.

Please note: According to German commercial law (Handelsgesetzbuch §§ 238,
257, 261 HGB) we are obligated to store your data in our files for a period of
up to 10 years. However, we would like to confirm that your data is stored
securely under the data protection policy. Your personal and confidential
information will not be given to any third parties.

We thank you for your understanding.

Please do not hesitate to contact us again should you have any further
questions.

Should you have further questions about the information given above, please
reply directly to this email, including our original text and ticket number.
This will help us to deal with your inquiry much faster.

Kind regards

B.Hester
Wirecard Bank Service Team

**********************************************************************
For further assistance please contact our Service Team.

Website: www.mywirecard.com
E-mail: service@wirecard.com
Telephone: +49 (0)1805 947322*
Fax: +49 (0)1805 947323*

Wirecard Bank AG
Einsteinring 35
85609 Aschheim
Germany

Commercial Register of the Amtsgericht (Local Court) München
Registernummer: HRB 161178

Executive Board: Franz Brücklmeier, Burkhard Ley, Rainer Wexeler
Supervisory Board: Wulf Matthias (Chairman)
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Re: Wirecard not working/working again

Post by srshenoy on Sat 7 Jan 2012 - 13:52

wow they took ages to send this totally useless reply ! Sad that even after resuming from the new year break this issue remains unsolved. Obviously they will just point the finger at each other. There goes 1 convenient way to avoid the ryanair fees. I already decided to purchase my ticket by paying the fees, so now I wont knoe if and when this issue does get resolved. Neteller the other option charges 7.5 eur for outbound money transfer to bank which is a dealbreaker for me..
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Re: Wirecard not working/working again

Post by atoutprix on Sat 7 Jan 2012 - 18:17

Still not working as of now ... just tried and failed to book a flight.
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Re: Wirecard not working/working again

Post by srshenoy on Mon 9 Jan 2012 - 15:31

Got this reply from Wirecard.. useless now as I already booked my flight..

Dear xxxxxx,

Thank you for contacting the Wirecard Service Team.

We can confirm that your virtual Mastercard is active and is ready for making
payments. Gladly, we will forward your details to our respective department
for investigation so they can resolved this issue with the merchant site.
In order for us to be able to investigate about this issue, please kindly
forward us the following information:

- The exact date and time you tried to do your payments
- The transaction amount(s).

Gladly, you can also send us a screenshot of the error message regarding your
transaction as an alternative.
Please accept our apologies for any inconveniece this may have caused.
Please do not hesitate to contact us again should you have any further
questions.

Should you have further questions about the information given above, please
reply directly to this email, including our original text and ticket number.
This will help us to deal with your inquiry much faster.

Kind regards
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Re: Wirecard not working/working again

Post by srshenoy on Tue 10 Jan 2012 - 15:01

Update: It now works ! It now works !

Just completed a purchase using mywirecard and magically it went through ! At least some consolation that I saved few bucks on fees, compared to the several I lost while waiting for this to be fixed...
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Re: Wirecard not working/working again

Post by atoutprix on Fri 13 Jan 2012 - 12:22

I can confirm : just made an FR booking, the Wirecard works !
Still, it's annoying : will it break down again, and just when one needs it ?
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Re: Wirecard not working/working again

Post by abovetheclouds on Sun 29 Jul 2012 - 3:53

Thinking about getting wirecard... but before I do, can someone confirm that it works now? (July 2012)
Thanks a lot!
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Re: Wirecard not working/working again

Post by atoutprix on Sun 29 Jul 2012 - 10:06

I have bought a flight on friday (July 27) with my Wirecard, which worked perfectly.

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