error 5022 in the ryanair website

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error 5022 in the ryanair website

Post by Mélie on Mon 2 Apr 2012 - 23:42

hey everybody,

First I'm sorry I dont speak english very well.

So I have this problem : I tried to reserve an airfare in the ryanair website and when i tried to pay (I finished to write my credit card numbers and i validated) this message error appeared :

ERROR
[5022:NoTermsOfUseAcceptanceFoundException] Please indicate that you have read and accept the Terms of Use and click on Search for Flights button.

But I was do it. And the only place where I could click was "HOME"
So I clicked and i was come back to home page website.

Do you know this type of error? Do you know if my payment was accepted, or if i need to do again?
I don't want to paye twice, but i'm afraid if i wait an confirmation e mail, the cheap prices disappear. :/


Thank you to read me
Good night everyone
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Mélie
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Re: error 5022 in the ryanair website

Post by atoutprix on Mon 2 Apr 2012 - 23:55

I guess you speak French ?
Vous pourriez d'abord aller sur :
https://www.bookryanair.com/SkySales/FRManageBooking.aspx?culture=fr-fr&lc=fr-fr
"Consulter ma réservation", l'option 2 ne demande pas le code de réservation
et permet de voir si votre réservation est enregistrée (je peux me tromper, mais à mon avis, elle ne l'est pas).
J'attends de vos nouvelles - mais pas plus de 15 min, puis je vais me coucher !
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Re: error 5022 in the ryanair website

Post by Mélie on Tue 3 Apr 2012 - 0:21

Aie, les 15minutes sont déjà passées!! Razz

Merci tout de même pour votre réponse.

Mon mauvais anglais sent tellement que ça le français? Wink



Bon je suis allée voir, et en effet, aucun vol n'a l'air d'être enregistré à mon nom...

Vais attendre encore un peut, des fois qu'un mail n'arrive!
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Mélie
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Re: error 5022 in the ryanair website

Post by atoutprix on Tue 3 Apr 2012 - 12:26

Mélie wrote:
Mon mauvais anglais sent tellement que ça le français? Wink

Not at all !
But, as you said you dn't speak English very well, and at the same time you are localized in France ...
Anyway, if you try again on "Manage my booking" and still have no positive result, I should think that your booking has not come through ...
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