Help! I can't book an extra seat for Guitars!

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Help! I can't book an extra seat for Guitars!

Post by lyubomyr on Fri 2 Nov 2012 - 17:25

I can't book an extra seat for Guitars!
Errors Detected - First name: Resident / Large Family discount is not applicable when purchasing an EXTRA seat – Please rebook this seat separately. How to solve this problem?? thank you
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lyubomyr
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Re: Help! I can't book an extra seat for Guitars!

Post by bateryan on Tue 6 Nov 2012 - 17:38

From the general conditions:
8.7.2 Objects which we deem unsuitable for carriage in the aircraft hold (such as delicate but small musical instruments, wedding dresses, hat boxes, etc.), and which do not meet the requirements set out in Article 8.7.1 above, may nevertheless be accepted for carriage in the cabin if they can be safely and conveniently secured into an extra seat which you have purchased for the specific purpose of same. To book an extra seat for such an item the word "ITEM SEAT" must be entered as the last name and "EXTRA" entered as the first name. EXTRA ITEM SEAT will then be displayed both in the reservation and on the on-line Boarding Pass. The accompanying passenger's travel document details must be entered during the on-line check-in process. There is no checked or cabin baggage allowance associated with the purchase of an extra seat. Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort


When this doesn't work I suggest you contact the appropriate service center.
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Re: Help! I can't book an extra seat for Guitars!

Post by lyubomyr on Wed 7 Nov 2012 - 9:11

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Re: Help! I can't book an extra seat for Guitars!

Post by bateryan on Wed 7 Nov 2012 - 19:45

I think you should fill in the 'last name' 'ITEM SEAT' (in capitals!) in stead off 'Weber' for the extra seat.

щасливої ​​дороги !
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Re: Help! I can't book an extra seat for Guitars!

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