My booking has been cancelled

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My booking has been cancelled

Post by sofia11 on Wed 20 Feb 2013 - 22:18

Hi!
I booked a flight with Ryanair this morning and received the Ryanair travel itinary email. Half an hour after that they sent me another email and cancelled my booking saying,
"Your Credit/Debit Card payment was not authorised and the transaction declined
As your booking could not be completed the reservation has been CANCELLED."
But they also charged money for it. When I log in to my bookings on their webpage - everything seem to be ok.
Iīm really confused now and donīt know what to do.
Some good advice would be much appreciated. Right now I donīt know whether to book another flight or not.
Thanks!
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sofia11
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Re: My booking has been cancelled

Post by Master_Dn on Thu 21 Feb 2013 - 12:53

Maybe you pressed the "buy" button more than once and then made multiple reservations.
As long as you can see your flight details in the website using the reservation code they gave you, everything should be ok.
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Re: My booking has been cancelled

Post by sofia11 on Thu 21 Feb 2013 - 19:03

I do see my flight details in the website and even managed to get another itinary email. So I hope you are right and everything is ok. Thank you!
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