impossible to book EXTRA ITEM SEAT

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impossible to book EXTRA ITEM SEAT

Post by lucabinc on Mon 29 Jul 2013 - 17:40

Hi all, I cannot buy extra item seat:
- I selected my flights. I choose two adults
- i then entered my data in the first row in passenger details
- i entered "mr" as title, "EXTRA" as first name, "ITEM SEAT" as last name, 0 baggages in the second row
- fill all other info in the page...

and when I click on "continue" I receive thie error:
" First name: Resident/ Large Family discount is not applicable when purchasing an EXTRA seat – Please rebook this seat separately"

I never selected a resident/large family discount!!!

any help? Crying or Very sad 

thank you!

Luca
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Mon 29 Jul 2013 - 23:45

anyone?
I need to book 10 tickets asap....Sad
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impossible to book an extra seat

Post by caterina on Tue 30 Jul 2013 - 16:30

Hi!
I have the same problem...
How did you fix it?

Caterina
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Tue 30 Jul 2013 - 16:47

I didn't fix it yet....Sad

and I'm in a hurry because I want to reserve my seats...

If you fix it, please let me know!

Luca
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Re: impossible to book EXTRA ITEM SEAT

Post by caterina on Tue 30 Jul 2013 - 18:23

Well I am in the same situation and I don't want to contact the call center because recently I spent something like 50 euros trying to get in touch with Ryanair. It seems to be something related to the discounts that Ryanair introduced during the summer. In fact if you try to book the extra seat in a flight without discunts it works normally.
I really don't know how to solve the problem!
Crying or Very sad 
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Re: impossible to book EXTRA ITEM SEAT

Post by caterina on Tue 30 Jul 2013 - 18:31

Do you think is it possible to book an extra seat separately? after have booked your personal seat? it seems to be risky...
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Tue 30 Jul 2013 - 19:34

it's not possible. I've tried it.
In practice, it seems not possible to book any extra item seat at all, independently from the flight you are booking!

I think Ryanair should do something....
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Wed 31 Jul 2013 - 10:37

Today a travel agency will call ryanair to ask for it. I'll let you know
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Re: impossible to book EXTRA ITEM SEAT

Post by jenkiki on Thu 1 Aug 2013 - 12:01

I have the same problem. I tried to book only the EXTRA ITEM SEAT but it shows the exact same error. Did you find any solution?
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Thu 1 Aug 2013 - 12:43

not yet
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Thu 1 Aug 2013 - 15:17

OK, I solved in this way. A travel agency phoned to the call center and they said to put "EXTRA ONE" in the first name and "ITEM SEAT" in the second name.
If you have more than one extra item, you have to put in he first name "EXTRA TWO", "EXTRA THREE" and so on.

I've already booked my sits, it worked for me.

Hope it helps...
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Re: impossible to book EXTRA ITEM SEAT

Post by jenkiki on Thu 1 Aug 2013 - 15:18

Thank you so much! I will try this one, too. I was just a little afraid to try anything like this without some confirmation from Ryanair.
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Thu 1 Aug 2013 - 15:23

I'm still afraid! Very Happy

I will do online check-in in the middle of August and I hope all will be ok.
I'll let you know.

If you do online check in before, please let me know
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Re: impossible to book EXTRA ITEM SEAT

Post by jenkiki on Thu 1 Aug 2013 - 15:34

I know! Me too, a little nervous... At least the booking worked for me and the Ryanair live chat person (in the booking page, after putting this info, before paying) confirmed that it is okay to do this. I also asked them to add this information to their website with other information about extra seats, but am not convinced it will ever happen.... Thanks anyway and good luck (I guess?)! Smile
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Thu 1 Aug 2013 - 15:38

so now we have a double check: the call center and the live chat.
I suppose it's not the same person to answer Very Happy so now I'm a little less afraid!

Thank you!
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Re: impossible to book EXTRA ITEM SEAT

Post by jenkiki on Thu 1 Aug 2013 - 18:47

For further use, here is the transcript of the chat: "[14:23]I wanted to book a seat (EXTRA ITEM SEAT) for my musical instrument but there was an error. Is it
ok that I booked it as EXTRA ONE ITEM SEAT?
Gergo[14:24]Yes it is totaly fine.
Gergo[14:24]#!#library
Gergo[14:24]Is there anything else I can help you with today?
[14:25]Great, thank you! A lot of people seem to have had the same problem. So it would be great if this
information could be added to the information page regarding booking extra seats...
Gergo[14:25]#!#library
Gergo[14:25]You're welcome.
Gergo[14:26]Alrigth"

In case there will be some problems at the security or gate or check in... Smile
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Re: impossible to book EXTRA ITEM SEAT

Post by lucabinc on Thu 1 Aug 2013 - 23:31

cheers thank you!!
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Re: impossible to book EXTRA ITEM SEAT

Post by jenkiki on Fri 2 Aug 2013 - 10:42

You're welcome! Smile
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Re: impossible to book EXTRA ITEM SEAT

Post by caterina on Fri 2 Aug 2013 - 12:13

Thank you very much! I will try to book my seats in this way!!!
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Re: impossible to book EXTRA ITEM SEAT

Post by skeed73 on Fri 9 Aug 2013 - 14:37

Hi Luca, Caterina and Jenkiki,
has anyeone of you checked in already? I'd like to know if everything was ok...
Thank you
Paolo.
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Re: impossible to book EXTRA ITEM SEAT

Post by jenkiki on Fri 9 Aug 2013 - 16:21

Nope, I haven't but I am planning to do it soon. Anyway, I think the check in should be okay, not sure about what happens at the airport, though...I'll let you know if the check in works.
Jen
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Re: impossible to book EXTRA ITEM SEAT

Post by skeed73 on Fri 9 Aug 2013 - 18:58

Ok. Thank you very much.
My flight is on august 28th. If yours was before, please tell us what happened at the airport... That's what I am worried about too.
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Re: impossible to book EXTRA ITEM SEAT

Post by jenkiki on Mon 12 Aug 2013 - 13:17

I'm flying on the 25th, so I'll let you know. If anyone flies before me, let me know how it worked out at the airport!
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Re: impossible to book EXTRA ITEM SEAT

Post by jenkiki on Fri 16 Aug 2013 - 9:33

Check-in worked with no problems... Now the only remaining question is what will happen at the airport. I will let you know Wink
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Re: impossible to book EXTRA ITEM SEAT

Post by caterina on Fri 16 Aug 2013 - 10:52

Thank you!
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Re: impossible to book EXTRA ITEM SEAT

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