Passport details not asked at online check-in

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Passport details not asked at online check-in

Post by wilsonellen on Tue 6 May 2014 - 8:52

Hi,

I have just completed online check in ... but not once did it ask for my passport details ... is this correct ?

I dont want to be charged more at the airport ... but im sure a boarding pass must have passport details on... it used to anyway Sad but mine doesn't now.

Can someone please help and tell me if my boarding pass will be okay ?

Thank you!

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wilsonellen
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Re: Passport details not asked at online check-in

Post by atoutprix on Tue 6 May 2014 - 12:08

The boarding pass mentions the first name, last name and nationality of the passenger. The other informations being stored and visible on the screen of the gate agent.
It seems very odd that your boarding pass mentions your nationality without you having entered it.

To be on the safe side, I suggest that you go to :

http://www.ryanair.com/en/questions/contacting-customer-service/

click on "Ryanair phone numbers" and then either call Ryanair or send them a message via the "contact form" - to explain your problem.
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Re: Passport details not asked at online check-in

Post by wilsonellen on Tue 6 May 2014 - 12:13

Thank you! Will do Smile maybe it stores the info ? I tried to chekc in last week with all the info but didnt want to pay - so maybe it stored the info from my previous session?

Thank for your help x
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Any new information on this issue?

Post by 1saac on Wed 4 Jun 2014 - 11:06

I've googled, a lot, and still haven't found any information on this. When checking it just said documents have been added (translated from swedish). There was no way to add or change this information.
Is this how they finally will get me?

and thanks atoutprix, I have already used their contact form.
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Re: Passport details not asked at online check-in

Post by Buzz2014 on Thu 5 Jun 2014 - 13:38

1saac wrote:I've googled, a lot, and still haven't found any information on this. When checking it just said documents have been added (translated from swedish). There was no way to add or change this information.
Is this how they finally will get me?

and thanks atoutprix, I have already used their contact form.

Hi there,

do you have an update on this, as mine has done the same. Thanks.
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